Annoyed already by the cell phone

I got the fancy phone with the fancy buttons, and a plan I think I understand. Yet, I can't receive a phone call. Telus is blocking the transfer of the landline to the cell phone because I am not the primary contact on the landline. Ben has to waste his time calling them to "authorize" the changes I want to make to the account. Now, keep in mind that I already talked to Telus & Telus mobility about transfering the line last week...they made notes in our account, told me I just needed to go and get the phone. Pain in the arse. So, don't call me...I'll call you...at least until we get this "authorized".